Integrations
How SendSafely embeds into the helpdesks, CRMs, and email clients your team already uses.
Restricting SendSafely Users to the Salesforce Integration
Enforce boundaries with SendSafely's Salesforce Integration Only, limiting user access to safeguard sensitive workflows and reduce the attack surface
SendSafely Halo for ServiceNow: Secure Data Collection Inside Virtual Agent
Discover how Halo for ServiceNow enhances secure data collection by keeping sensitive files out of your ServiceNow instance, ensuring privacy and compliance.
Preview All Comes to Salesforce
You can now seamlessly preview all files in a Workspace folder at a time
SCIM Provisioning for Microsoft Entra ID
SendSafely now supports SCIM provisioning in Microsoft Entra ID
Minimize It or Keep It? With SendSafely + Global Relay, You Don't Have to Choose
With SendSafely and Global Relay, every file your support team touches is protected the moment it arrives and archived the moment compliance needs it.
Global Relay for SendSafely
For financial services organizations, secure file exchange is only half the equation. The other half, and often harder part is compliance.
Preview All Now Available in Workspaces
We’re continuing to expand Preview All across the SendSafely platform, bringing a faster, more seamless way to view files in Workspaces.
Manage Package Access using Salesforce Triggers
For teams managing sensitive data in Salesforce, access control shouldn’t lag behind case activity.
Threat Actors Are Targeting Your Zendesk Environment Through BPO Agents
Last year, we warned that attackers targeting the Salesforce ecosystem would not stop there, and that it was increasingly likely they would expand to platforms like Zendesk.
Security Spotlight: How We Use Intercom Fin at SendSafely
This post is part of our ongoing monthly series where we highlight the enterprise security tools we use internally and explain how they help us build secure software.
Faster Ticket Review: Preview All now available in Zendesk
Support agents in Zendesk rarely receive just one file.
Zendesk Acquires Forethought: What It Means for Secure Customer Service
Introducing HALO for Salesforce Agentforce
Key benefits of adding HALO to Agentforce include:
Secure Messaging for Intercom
We have just added secure message capability to our Intercom app\!
SendSafely for Intercom
We are pleased to announce our latest Digital Customer Service integration: SendSafely for Intercom. Our newest integration seamlessly adds SendSafely's secure file collection capabilities to Intercom conversations.
Automated Data Collection with Intercom's Fin AI Agent
By combining the power of Intercom's AI automation and SendSafely security, you can now request and collect sensitive documents from end users in a completely automated fashion.
When Encryption Isn't Enough: Why True End-to-End Matters
At SendSafely, we believe security is more than a feature. It is a promise we build into every corner of our platform.
Upload from Google Drive
Customers utilizing Google Drive for online file storage can now upload files directly to SendSafely using our new Google Drive integration.
Streamline case work with our minimized file previewer for Salesforce
SendSafely Zendesk App Now Supports Dark Mode
Our latest update makes working in Zendesk just a little easier on the eyes. The SendSafely Zendesk Agent App now supports Dark Mode\!
Automated Data Collection with Zendesk Messaging
Secure Upload Widget with Zendesk Integration
Minimizing the Impact of Social Engineering Attacks with SendSafely
Successful social engineering attacks are among the most difficult security incidents to prevent—especially when they exploit human trust.
Manage Package Access using Zendesk Triggers
SendSafely's new ticket trigger functionality extends our integration capabilities with Zendesk by allowing you to update access to SendSafely packages in response to Zendesk ticket events.
Using Zendesk Tags with Dropzones
Need to sort your SendSafely Zendesk uploads by team, region, or access level?
New SendSafely Outlook add-in
The new SendSafely for Outlook add-in is now available\!
Let anyone attach secure files to Jira with SendSafely
SendSafely has added another platform to our list of pre-built integrations with the release of our Dropzone Connector for Jira.
Support for Third-Party Cookie Restrictions in the SendSafely Zendesk Agent App
Modern browsers are increasingly focused on user privacy — and one area seeing major changes is third-party cookie \(3PC\) handling.
Encrypted Data Collection for any Chatbot
SendSafely for Slack
SendSafely for Slack combines the convenience and efficiency of Slack with the protection of SendSafely's end-to-end encryption.
Encrypted email now available in Outlook Add-in!
Users of our Outlook add-in can now choose to encrypt the text of their email message in addition to file attachments.
Automating Secure Workflows with SendSafely Actions
Organizations large and small are in constant need of tools that not only protect sensitive information but also integrate seamlessly into their existing workflows.
NEW! Dropzone Upload Widget for Salesforce
You can now seamlessly protect customer files uploaded to your Salesforce Experience Cloud portal with end-to-end encryption using our latest Dropzone Widget for Salesforce\!
SendSafely Actions + Tines: Integrated Security Checks
Here at SendSafely, we are enthusiastic users of Tines. Tines is a powerful automation platform designed for security teams to automate repetitive tasks without writing code.
Video Preview Now Available in Zendesk
Our popular Zendesk Sidebar App now allows agents to preview video files in .mp4, .webm and .mov format in the Zendesk console.
Blocking Un-Encrypted Attachments in Zendesk
Customer facing support teams are often the busiest employees in an organization, striving to provide the best customer service in the least amount of time.
Support for Multiple Languages in SendSafely
SendSafely is now fully internationalized for customers operating in multiple countries and languages.
Zendesk App Updates: Rename Files + Drag & Drop
Two new features have been added to our Zendesk agent sidebar app to streamline user workflows and help close tickets faster.
Expanded Coverage for Salesforce Objects
Version 1.9 of the SendSafely Salesforce app can be used with any Salesforce object, including custom objects, in addition to Service Cloud case records.
Shared End-User Access to Dropzone Uploads
SendSafely now offers an option to automatically share access to Dropzone uploads amongst individuals within the same end-user organization.
SendSafely Service Accounts
Administrators can now create and manage designated Service Accounts from the Enterprise Console to use with our API and third party integrations.
Restrict Saving and Printing of Shared Files
SendSafely's Restrict File Save and Print feature enforces view-only access to PDF and image files.
Formatted Links for Zendesk Portal Uploads
We are pleased to announce a new link formatting option for the SendSafely Zendesk Portal Widget, our secure file upload widget for the Zendesk Help Center.
Send Secure Messages using our Zendesk App
Zendesk agents using the SendSafely Agent App can now send secure messages in addition to \(or instead of\) file attachments.
Large File Attachments for Freshdesk Support Tickets
The SendSafely team is proud to announce our new Freshdesk integration, now available in the Freshworks App Marketplace.
View-Only Dropzone Setting to Restrict File Downloads
SendSafely now offers a view-only setting for safeguarding customer PII and other sensitive data submitted to a Dropzone.
SendSafely now available in the Azure AD Gallery
SendSafely is now listed in the Azure Active Directory application gallery, which makes setting up and managing user access via Single Sign On \(SSO\) a breeze.
SendSafely Chrome Extension with Gmail Integration
The SendSafely for Chrome browser extension, with Gmail integration is available for all active SendSafely users. You can download and install the extension from the Google Chrome Store.
Salesforce Service Cloud App Updates
The latest version of the SendSafely for Salesforce Service Cloud app is now available in the Salesforce AppExchange.
Inline Preview for PDFs and Images on Zendesk
Our popular Zendesk Sidebar App now allows agents to preview PDFs and most images directly from the Zendesk console without having to locally save the file.
Enterprise Wide Expiration Settings
Enterprise Admins can now specify the default, minimum and maximum file expiration settings for all users in their SendSafely enterprise portal.
New formatting for SendSafely Zendesk ticket links
Our Zendesk Sidebar App now includes the option to automatically add hyperlinked text instead of an un-formatted SendSafely URL when agents send outbound files to users.
Case Study: EZOPS Software Distribution Portal
Using Zendesk Guide & SendSafely for Authenticated Software Distribution
Do you use Zendesk and need a streamlined and secure way to distribute software releases, patches and installers to your customers?
Multi-Language Support for SendSafely Zendesk Integrations
Encrypted File Exchange for Salesforce Service Cloud
SendSafely is excited to announce our newest platform integration - SendSafely for Salesforce Service Cloud.
Automated User Provisioning with SCIM
SCIM, which stands for System for Cross-domain Identity Management, is an open standard that facilitates automated account creation and de-provisioning in applications that use single sign-on.
Updates to Zendesk Agent Sidebar App
We recently released two note-worthy updates to our SendSafely for Zendesk Agent Sidebar app.
Connecting your SendSafely Dropzone to Slack
In a previous blog post, we reviewed the basics of connecting the SendSafely Dropzone to Zapier using a simple action \(sending an email\) for each Dropzone submission.
SendSafely & Zapier: Connect your Dropzone to Anything!
Our focus this past year has been on seamlessly integrating our secure file exchange capabilities with the world's most popular operational platforms.
SendSafely & Zendesk: Securing your Support Workflow
Zendesk's customer service software and support ticketing system is used by more than 200,000 organizations worldwide.
SendSafely introduces Microsoft Outlook Encryption Add-In
Large File Upload Now Available with Zendesk, Say Goodbye to Ticket Attachment Size Limits
We are happy to announce that the SendSafely Zendesk App is now available in the Zendesk Marketplace.
Secure File Upload with Marketo Forms
We recently had a customer ask us for help integrating our Dropzone Widget into one of their website forms, which use Marketo Forms 2.0.
SendSafely at the NYC Cyber Security Summit
We are excited to be sponsoring the NYC Cyber Security Summit this Thursday \(9/18\) in Midtown Manhattan.