By combining the power of Intercom’s AI automation and SendSafely security, you can now request and collect sensitive documents from end users in a completely automated fashion.
Fin is Intercom’s next generation AI agent that can handle frontline support to free up team members for higher impact work. SendSafely’s fully automated integration with Fin allows your organization to determine when sensitive data is required from your clients, and securely gather those files and messages without the intervention of a human support agent. The sensitive data is protected every step of the way with SendSafely’s end-to-end encryption.
During a chat between Fin and a customer, Fin may determine the need to collect sensitive information to continue the support process. To protect that data, Fin can insert the SendSafely Intercom app directly into the chat conversation.
The SendSafely Intercom app provides a native end-to-end encrypted, mobile friendly upload form directly within the Intercom chat window. The customer can upload files and a secure message without having to navigate away from the conversation. Once the upload is complete, Fin can pass the customer on to further automated workflows or to a human support agent as needed.
This hands free encryption works seamlessly with Fin for Intercom to eliminate repetitive manual tasks and free up your support agents for where they’re really needed.
The SendSafely app is easy to automate in Intercom, simply insert into bot-based conversations using the ‘Send an app’ step in any Workflow.
Check out the video below to get a live view of Fin and SendSafely in action:
For more information on the SendSafely Intercom integration, contact success@sendsafely.com.
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