#Customer Support

What We Heard at Pioneer: AI Security Is Moving Past the Prompt

Explore how AI security is evolving beyond prompts, focusing on protecting sensitive data during customer interactions with SendSafely and Fin integrations.

Podcast Recap: Reducing the Cybersecurity Blast Radius

Learn how to minimize the impact of data breaches by managing sensitive information and using SendSafely to enhance security in your workflows.

Debug Files (aka. The HAR File Problem): Why Your Support Process Is a Liability to Your Customers' Security

Prevent your company support workflows from quietly leaking your customers' credentials.

Minimize It or Keep It? With SendSafely + Global Relay, You Don't Have to Choose

With SendSafely and Global Relay, every file your support team touches is protected the moment it arrives and archived the moment compliance needs it.

Your Customers' Sensitive PII Shouldn't Be Training Someone Else's AI

Your Support Desk Is Still a Breach Waiting to Happen

Last year, we published Minimizing the Impact of Social Engineering Attacks with SendSafely.

Security Spotlight: How We Use Intercom Fin at SendSafely

This post is part of our ongoing monthly series where we highlight the enterprise security tools we use internally and explain how they help us build secure software.

Faster Ticket Review: Preview All now available in Zendesk

Support agents in Zendesk rarely receive just one file.

Zendesk Acquires Forethought: What It Means for Secure Customer Service

SendSafely HALO Named a Finalist for Best Secure Messaging Solution in the 2026 SC Awards

SendSafely is Heading to Intercom GSKO in Dublin

We're excited to announce that SendSafely will be attending Intercom's Global Sales Kickoff \(GSKO\) in Dublin, Ireland on February 10-11.

Automated Data Collection with Intercom's Fin AI Agent

By combining the power of Intercom's AI automation and SendSafely security, you can now request and collect sensitive documents from end users in a completely automated fashion.

Improving Customer Service Metrics with SendSafely HALO

SendSafely HALO: Secure Data Exchange for AI-Powered Customer Service

The next generation of AI agents have evolved far beyond simple Q&A. Modern AI systems are increasingly capable of tackling complex, multi-step customer problems.

Automated Data Collection with Zendesk Messaging

API Updates for Adding and Removing Recipients

We're pleased to announce three new endpoints for the SendSafely REST API, intended to facilitate more streamlined addition and removal of multiple recipients from SendSafely packages.

Securing Customer Data with SendSafely: A Guide for BPO Operations

Blocking Un-Encrypted Attachments in Zendesk

Customer facing support teams are often the busiest employees in an organization, striving to provide the best customer service in the least amount of time.

Securing Customer PII with Remote Service Desk Agents

Keeping Unwanted PII out of your Service Desk

SendSafely can now be used to shield your ticketing platform from inadvertently collecting and storing unwanted and unsolicited Personally Identifiable Information \(PII\) submitted by customers.

Large File Attachments for Freshdesk Support Tickets

The SendSafely team is proud to announce our new Freshdesk integration, now available in the Freshworks App Marketplace.

SendSafely & Zendesk: Securing your Support Workflow

Zendesk's customer service software and support ticketing system is used by more than 200,000 organizations worldwide.

Large File Upload Now Available with Zendesk, Say Goodbye to Ticket Attachment Size Limits

We are happy to announce that the SendSafely Zendesk App is now available in the Zendesk Marketplace.

At Addepar, safeguarding client information is part of the business…which is why they rely on SendSafely.

Addepar provides an integrated software platform for financial advisors, family offices and wealth managers. Maintaining the confidentiality of client information is critical to the company’s success.