#Zendesk

Minimize It or Keep It? With SendSafely + Global Relay, You Don't Have to Choose

With SendSafely and Global Relay, every file your support team touches is protected the moment it arrives and archived the moment compliance needs it.

Introducing HALO for Ada Messaging

HALO: The Trust Layer Your AI Is Missing

AI is being wired directly into your business: your CRM, your support tools, your internal systems.

IP Restrictions: Lock Down Access to Your SendSafely Portal

Security teams spend a lot of time hardening credentials, but stolen credentials are still one of the most common ways attackers get in.

Preview All Now Available in Workspaces

We’re continuing to expand Preview All across the SendSafely platform, bringing a faster, more seamless way to view files in Workspaces.

Vibe Coding Security

Vibe coding platforms are changing how software gets built. But recent AI security headlines is a timely reminder: speed and convenience don’t come with a security guarantee.

Threat Actors Are Targeting Your Zendesk Environment Through BPO Agents

Last year, we warned that attackers targeting the Salesforce ecosystem would not stop there, and that it was increasingly likely they would expand to platforms like Zendesk.

Your Support Desk Is Still a Breach Waiting to Happen

Last year, we published Minimizing the Impact of Social Engineering Attacks with SendSafely.

Faster Ticket Review: Preview All now available in Zendesk

Support agents in Zendesk rarely receive just one file.

Zendesk Acquires Forethought: What It Means for Secure Customer Service

SendSafely HALO: Secure Data Exchange for AI-Powered Customer Service

The next generation of AI agents have evolved far beyond simple Q&A. Modern AI systems are increasingly capable of tackling complex, multi-step customer problems.

Using Security Groups to Restrict Outbound Sending

SendSafely has launched a new Security Group permission that limits access to sending outbound files.

SendSafely Zendesk App Now Supports Dark Mode

Our latest update makes working in Zendesk just a little easier on the eyes. The SendSafely Zendesk Agent App now supports Dark Mode\!

New: Preview All Files in a Package at Once

We have made it faster and more convenient to review multiple files at a time with our new Preview All feature.

Automated Data Collection with Zendesk Messaging

Secure Upload Widget with Zendesk Integration

Minimizing the Impact of Social Engineering Attacks with SendSafely

Successful social engineering attacks are among the most difficult security incidents to prevent—especially when they exploit human trust.

Manage Package Access using Zendesk Triggers

SendSafely's new ticket trigger functionality extends our integration capabilities with Zendesk by allowing you to update access to SendSafely packages in response to Zendesk ticket events.

Using Zendesk Tags with Dropzones

Need to sort your SendSafely Zendesk uploads by team, region, or access level?

Support for Third-Party Cookie Restrictions in the SendSafely Zendesk Agent App

Modern browsers are increasingly focused on user privacy — and one area seeing major changes is third-party cookie \(3PC\) handling.

Security Groups: Fine-Grained Control Over SendSafely Permissions

Managing permissions across a growing user base can be challenging, especially when different teams require different levels of access to sensitive features.

Securing Customer Data with SendSafely: A Guide for BPO Operations

Video Preview Now Available in Zendesk

Our popular Zendesk Sidebar App now allows agents to preview video files in .mp4, .webm and .mov format in the Zendesk console.

In-Browser Video Preview Now Available

SendSafely now supports in-browser preview of video files in .mp4, .webm and .mov format.

Blocking Un-Encrypted Attachments in Zendesk

Customer facing support teams are often the busiest employees in an organization, striving to provide the best customer service in the least amount of time.

Support for Multiple Languages in SendSafely

SendSafely is now fully internationalized for customers operating in multiple countries and languages.

Zendesk App Updates: Rename Files + Drag & Drop

Two new features have been added to our Zendesk agent sidebar app to streamline user workflows and help close tickets faster.

Shared End-User Access to Dropzone Uploads

SendSafely now offers an option to automatically share access to Dropzone uploads amongst individuals within the same end-user organization.

Securing Customer PII with Remote Service Desk Agents

Restrict Saving and Printing of Shared Files

SendSafely's Restrict File Save and Print feature enforces view-only access to PDF and image files.

Keeping Unwanted PII out of your Service Desk

SendSafely can now be used to shield your ticketing platform from inadvertently collecting and storing unwanted and unsolicited Personally Identifiable Information \(PII\) submitted by customers.

SendSafely: Secure Communications Solution of the Year

We are proud to announce that SendSafely's Serverless Email Gateway \(SEG\) has been named Secure Communications Solution of the Year in the fifth annual CyberSecurity Breakthrough Awards.

Formatted Links for Zendesk Portal Uploads

We are pleased to announce a new link formatting option for the SendSafely Zendesk Portal Widget, our secure file upload widget for the Zendesk Help Center.

SEG Wins Financial Services Security Awards

Send Secure Messages using our Zendesk App

Zendesk agents using the SendSafely Agent App can now send secure messages in addition to \(or instead of\) file attachments.

View-Only Dropzone Setting to Restrict File Downloads

SendSafely now offers a view-only setting for safeguarding customer PII and other sensitive data submitted to a Dropzone.

Inline Preview for PDFs and Images on Zendesk

Our popular Zendesk Sidebar App now allows agents to preview PDFs and most images directly from the Zendesk console without having to locally save the file.

Enhanced View of Received Items

This week we are launching a number of updates to the Received Items page aimed at users of our popular Dropzone feature.

New formatting for SendSafely Zendesk ticket links

Our Zendesk Sidebar App now includes the option to automatically add hyperlinked text instead of an un-formatted SendSafely URL when agents send outbound files to users.

Case Study: EZOPS Software Distribution Portal

Using Zendesk Guide & SendSafely for Authenticated Software Distribution

Do you use Zendesk and need a streamlined and secure way to distribute software releases, patches and installers to your customers?

Multi-Language Support for SendSafely Zendesk Integrations

Building a Custom Web Form with End-to-End Encryption

If you need to collect sensitive data from customers, like social security numbers or credit card information, using a web form can be an attractive option.

Updates to Zendesk Agent Sidebar App

We recently released two note-worthy updates to our SendSafely for Zendesk Agent Sidebar app.

SendSafely Dropzone: Turn-Key Encrypted File Exchange for the Apps You Love

The SendSafely Dropzone can be used to integrate best in class, end-to-end encrypted file transfer capabilities with the applications you and your customers already use and love.

SendSafely & Zendesk: Securing your Support Workflow

Zendesk's customer service software and support ticketing system is used by more than 200,000 organizations worldwide.

Large File Upload Now Available with Zendesk, Say Goodbye to Ticket Attachment Size Limits

We are happy to announce that the SendSafely Zendesk App is now available in the Zendesk Marketplace.