We’re excited to introduce SendSafely HALO for Ada, a seamless way for Ada-powered support experiences to securely collect files from customers without exposing sensitive data or disrupting the conversation flow.
With HALO integrated directly into Ada Messaging, customers can upload sensitive files securely from within the chat experience, and support teams securely access the information they need to resolve issues faster.
Secure File Collection Inside the Conversation
HALO for Ada embeds a native, secure upload button directly into the Ada chat experience, allowing customers to attach files in context, without leaving the conversation.
When a customer uploads files:
- Files are encrypted end-to-end before upload
- SendSafely generates a secure package link
- The secure link is inserted directly into the chat thread
- Sensitive content never passes through Ada or downstream ticketing systems unencrypted
This creates a smooth, low-friction experience for customers while helping organizations maintain strong security controls around sensitive information.
Built for AI Agents — and Human Teams
HALO for Ada works naturally in AI-driven support workflows, enabling virtual agents to request and receive files as part of automated customer interactions. When escalation is needed, conversations seamlessly transition from Ada to human support teams in Zendesk, while maintaining access to securely shared files throughout the process. The end result is:
- AI agents can collect the information needed to triage issues quickly
- Human agents can continue the conversation without asking customers to resend files
- Support teams maintain a consistent and secure workflow from automation through escalation
Whether a case is fully resolved by Ada or handed off to a live Zendesk agent, HALO ensures the secure file exchange experience remains uninterrupted.
Improve Customer Experience Without Sacrificing Security
By integrating secure uploads directly into the Ada messaging experience, HALO helps teams:
- Resolve issues faster with real-time file collection
- Reduce friction for customers during support interactions
- Protect sensitive customer data with end-to-end encryption
- Support AI-driven workflows without compromising security
- Enable smoother collaboration between automation and human agents
The result is a more efficient support operation and a better customer experience from start to finish.
Get Started with HALO for Ada
HALO for Ada is available for teams using Ada Messaging and Zendesk integrations.
For setup instructions and implementation details, check out our Help Center articles:
Have questions or want help designing your workflow? Reach out to our team at success@sendsafely.com.
HALO is available on the SendSafely Enterprise plans. For more information, contact sales@sendsafely.com.
SendSafely: Integrated File Transfer for the Apps you Love
If you are looking for a secure way to send or receive files with anyone, or simply need a better way to transfer large files, our platform might be right for you.
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