We are proud to announce that SendSafely’s Serverless Email Gateway (SEG) has been named Secure Communications Solution of the Year in the fifth annual CyberSecurity Breakthrough Awards. Nominations for the award were evaluated by an independent panel of experts within the information security industry, with the winning products and companies selected based on a variety of criteria, including most innovative and technologically advanced products and services. More information about the awards, and a full list of winners is available here.
The Winning Solution
The Serverless Email Gateway (SEG) protects companies from their own customer’s lack of security awareness. In addition to encrypting a company’s outbound email, the SEG automatically intercepts and encrypts inbound email attachments, which is particularly groundbreaking when utilized for email that is ultimately destined for a third party service desk or workflow automation platform.
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Organizations utilizing third party service platforms like Zendesk and Salesforce face a very specific risk: inadvertently receiving and storing insecure email attachments containing sensitive customer data in an external vendor system. As an example, an automated customer-facing process (such as identity verification for a financial services company) breaks down, and out of frustration, the customer resorts to emailing a copy of their driver’s license or passport to the service desk for identification. By default, these email attachments are unencrypted and stored indefinitely, viewable by all company agents and service desk platform staff. From a security and regulatory compliance perspective, this presents a high-risk scenario.
The SendSafely SEG solves this problem by automatically intercepting inbound email attachments and applying end-to-end encryption to protect sensitive data BEFORE it is sent to a service desk platform. Attachments are protected automatically without aggravating customers by rejecting the attachments or relying on manual agent intervention or redaction, which is inconsistent and error-prone. In high volume service desks, both agent and customer workflows have been relentlessly fine tuned for maximum efficiency and customer delight. Customer experience is a top priority and competitive advantage. The SEG shields service desks without disrupting these optimized workflows.
About CyberSecurity Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the CyberSecurity Breakthrough Awards program is devoted to honoring excellence in information security and cybersecurity technology companies, products and people. The CyberSecurity Breakthrough Awards provide a platform for public recognition around the achievements of breakthrough information security companies and products in categories including Cloud Security, Threat Detection, Risk Management, Fraud Prevention, Mobile Security, Web and Email Security, UTM, Firewall and more. For more information visit CyberSecurityBreakthrough.com.
SendSafely: Encrypted File Transfer for Modern Business
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