#Salesforce

Restricting SendSafely Users to the Salesforce Integration

Enforce boundaries with SendSafely's Salesforce Integration Only, limiting user access to safeguard sensitive workflows and reduce the attack surface

Preview All Comes to Salesforce

You can now seamlessly preview all files in a Workspace folder at a time

Salesforce Is Back in the Crosshairs: Why Blast Radius Matters

Blast radius: when a trusted integration is compromised, how much of your sensitive data is sitting there to be taken?

Minimize It or Keep It? With SendSafely + Global Relay, You Don't Have to Choose

With SendSafely and Global Relay, every file your support team touches is protected the moment it arrives and archived the moment compliance needs it.

IP Restrictions: Lock Down Access to Your SendSafely Portal

Security teams spend a lot of time hardening credentials, but stolen credentials are still one of the most common ways attackers get in.

Vibe Coding Security

Vibe coding platforms are changing how software gets built. But recent AI security headlines is a timely reminder: speed and convenience don’t come with a security guarantee.

Manage Package Access using Salesforce Triggers

For teams managing sensitive data in Salesforce, access control shouldn’t lag behind case activity.

Your Customers' Sensitive PII Shouldn't Be Training Someone Else's AI

Threat Actors Are Targeting Your Zendesk Environment Through BPO Agents

Last year, we warned that attackers targeting the Salesforce ecosystem would not stop there, and that it was increasingly likely they would expand to platforms like Zendesk.

Your Support Desk Is Still a Breach Waiting to Happen

Last year, we published Minimizing the Impact of Social Engineering Attacks with SendSafely.

Introducing HALO for Salesforce Agentforce

Key benefits of adding HALO to Agentforce include:

Using Security Groups to Restrict Outbound Sending

SendSafely has launched a new Security Group permission that limits access to sending outbound files.

Streamline case work with our minimized file previewer  for Salesforce

New: Preview All Files in a Package at Once

We have made it faster and more convenient to review multiple files at a time with our new Preview All feature.

Minimizing the Impact of Social Engineering Attacks with SendSafely

Successful social engineering attacks are among the most difficult security incidents to prevent—especially when they exploit human trust.

Security Groups: Fine-Grained Control Over SendSafely Permissions

Managing permissions across a growing user base can be challenging, especially when different teams require different levels of access to sensitive features.

Encrypted Data Collection for any Chatbot

NEW! Dropzone Upload Widget for Salesforce

You can now seamlessly protect customer files uploaded to your Salesforce Experience Cloud portal with end-to-end encryption using our latest Dropzone Widget for Salesforce\!

SendSafely Actions + Tines: Integrated Security Checks

Here at SendSafely, we are enthusiastic users of Tines. Tines is a powerful automation platform designed for security teams to automate repetitive tasks without writing code.

In-Browser Video Preview Now Available

SendSafely now supports in-browser preview of video files in .mp4, .webm and .mov format.

Support for Multiple Languages in SendSafely

SendSafely is now fully internationalized for customers operating in multiple countries and languages.

Expanded Coverage for Salesforce Objects

Version 1.9 of the SendSafely Salesforce app can be used with any Salesforce object, including custom objects, in addition to Service Cloud case records.

Shared End-User Access to Dropzone Uploads

SendSafely now offers an option to automatically share access to Dropzone uploads amongst individuals within the same end-user organization.

Securing Customer PII with Remote Service Desk Agents

Restrict Saving and Printing of Shared Files

SendSafely's Restrict File Save and Print feature enforces view-only access to PDF and image files.

Keeping Unwanted PII out of your Service Desk

SendSafely can now be used to shield your ticketing platform from inadvertently collecting and storing unwanted and unsolicited Personally Identifiable Information \(PII\) submitted by customers.

SendSafely: Secure Communications Solution of the Year

We are proud to announce that SendSafely's Serverless Email Gateway \(SEG\) has been named Secure Communications Solution of the Year in the fifth annual CyberSecurity Breakthrough Awards.

SEG Wins Financial Services Security Awards

Large File Attachments for Freshdesk Support Tickets

The SendSafely team is proud to announce our new Freshdesk integration, now available in the Freshworks App Marketplace.

View-Only Dropzone Setting to Restrict File Downloads

SendSafely now offers a view-only setting for safeguarding customer PII and other sensitive data submitted to a Dropzone.

Salesforce Service Cloud App Updates

The latest version of the SendSafely for Salesforce Service Cloud app is now available in the Salesforce AppExchange.

Building a Custom Web Form with End-to-End Encryption

If you need to collect sensitive data from customers, like social security numbers or credit card information, using a web form can be an attractive option.

Encrypted File Exchange for Salesforce Service Cloud

SendSafely is excited to announce our newest platform integration - SendSafely for Salesforce Service Cloud.

SendSafely Dropzone: Turn-Key Encrypted File Exchange for the Apps You Love

The SendSafely Dropzone can be used to integrate best in class, end-to-end encrypted file transfer capabilities with the applications you and your customers already use and love.