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SEG Wins Financial Services Security Awards

Brian Holyfield · 2 min read
SEG Wins Financial Services Security Awards

In recognition of the advanced protection provided to the Financial Services sector, the SendSafely Serverless Email Gateway (SEG) has been named a winner of the Globee and Cyber Security Excellence awards.

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The SEG shields third party ticketing platforms utilized by FinTech organizations from inadvertently collecting and storing unsolicited Personally Identifiable Information (PII) submitted by customers. This problem is critical for organizations that collect PII as part of identity verification workflows for “Know your Customer” requirements. In the event that standard, secured verification workflows break down, customers often resort to emailing sensitive information in plain text to the help desk. The SEG automatically intercepts and encrypts these unsecured files without relying on manual agent intervention or frustrating customers by rejecting submissions.

For organizations that use Zendesk, Salesforce Service Cloud or Freshdesk, agents can access the secured attachments natively using our free apps that run directly in the agent console. A built-in preview modal allows agents to view the file contents without navigating away from the ticket for the ultimate combination of ease of use and security.


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Frequently asked questions

What awards did the SendSafely Serverless Email Gateway win in 2021?

The SEG was named the 2021 Globee Awards Gold Winner for Cyber Security Product and Service for Finance and Banking, and the Silver Winner in the 2021 Cyber Security Excellence Awards, Financial Services (North America) category.

What problem does the SendSafely Serverless Email Gateway solve for FinTech companies?

It stops third-party ticketing platforms from collecting and storing unsolicited PII that customers email to the help desk, a common issue in KYC identity verification. The SEG intercepts and encrypts those files automatically, without agent intervention or rejecting the customer’s submission. See SendSafely for financial services.

What is the SendSafely Serverless Email Gateway?

It is a policy-based gateway that runs on AWS Lambda and intercepts and encrypts inbound and outbound email based on rules you define. The email security page describes how it fits with the Outlook and Gmail integrations.

Written by Brian Holyfield