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Engineering

Dropzone Management for Non-Admins

Customers who use our popular Dropzone feature can now delegate Dropzone management permissions to any registered user.

Brian Holyfield · 2 min read

Customers who use our popular Dropzone feature can now delegate Dropzone management permissions to any registered user. This means authorized individuals can be granted the ability to administer Dropzones owned by others, without having to elevate their user roles to full Administrator access.

Three new Dropzone related permissions can now be granted to users independently or together as a group. Permissions are applied to every Dropzone the user is a recipient on. The available permissions are:

A more in-depth description of each permission is outlined below.

Manage the Dropzone Profile

This permission gives users the ability to access the Dropzone Profile and edit configuration settings and recipient lists.

Dropzone Profile - Manager

Manage the Status of Dropzone Items

This permission gives users the ability to access the status page for an individual Dropzone package. From here the user can edit the package expiration, privacy settings, and recipient list as well as delete the package.

Dropzone Status - Manager

Bypass Restrict Download & Print Settings

The ability to download and print items that are otherwise restricted for all other Dropzone recipients.

Dropzone Manager - Bypass

Assigning Permissions using Enterprise Security Groups

These new permissions are granted via a new feature, Enterprise Security Groups, available on the Enterprise Console.

Dropzone Manager - Security Group

Security Groups and related permissions for your portal can be assigned by our support team, which will then allow you to add and remove group members through the Enterprise Console. Each Security Group can be customized to include, one, two, or all three of the above permissions.

To request one or more security groups, please contact support@sendsafely.com. Security Groups are currently in Beta, with additional permissions coming soon.

Security Groups are available on the SendSafely Business and Enterprise plan. For more information on eligibility or to upgrade your subscription, contact success@sendsafely.com.


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Frequently asked questions

Can non-admin users manage SendSafely Dropzones?

Yes. Admins can delegate Dropzone management permissions to any registered user without elevating them to full Administrator access. The permissions apply to every Dropzone the user is a recipient on. Learn about Dropzones.

What Dropzone management permissions does SendSafely offer?

When this beta launched in February 2025, there were three: Manage the Dropzone Profile, Manage the Status of Dropzone Items, and Bypass Restrict Download and Print Settings. Today, Dropzone management is granted through Security Groups permissions such as Dropzone Ownership and Dropzone Manager.

What can a user do with the Manage the Dropzone Profile permission?

This permission lets a user access the Dropzone Profile to edit configuration settings and recipient lists for Dropzones they are a recipient on, without full Administrator access.

What does the Manage the Status of Dropzone Items permission allow?

It gives access to the status page for individual Dropzone packages, where the user can edit package expiration, privacy settings, and the recipient list, or delete the package.

How are Dropzone management permissions assigned?

They are granted through Enterprise Security Groups. SendSafely support configures the groups, then your admins add and remove members in the Enterprise Console. Security Groups are available on the Business and Enterprise plans; contact support@sendsafely.com to request them.