All In Credit Union cut GAP insurance claim resolution from months to days.
All In Credit Union is a full-service financial institution serving 197,000 members through 35 branches across Alabama, the Florida Panhandle and Mississippi. Its goal is to deliver personalized financial solutions while using technology to give members convenient, secure access to their accounts.
Before SendSafely, GAP insurance providers used to take 2-3 months to respond to us to resolve customer claims, and now it takes less than a week. These are substantial savings we can provide to our members.
Secure exchange that regulators accept and members can actually use.
All In Credit Union processes a large volume of loan and insurance information for borrowers. Secure data exchange is critical, particularly for complying with GLBA and NIST 800-53 and for streamlining communication with external parties.
Past solutions either obstructed email subject lines or introduced inconvenient encryption steps, blocking automated processing by insurance companies. GAP insurance claims faced unnecessary delays, and existing security tooling created bottlenecks for members and partners exchanging documentation.
Encryption that leaves subject lines intact, works with distribution groups, collects documents in real time, and can be customized through an API to meet GLBA and NIST 800-53 obligations.
Four workflows, one encrypted backbone
All In Credit Union adopted SendSafely for secure file exchange, improving compliance and operational efficiency across the contact center, the GAP coverage team, and its integrations.
- Workflow 01Secure Email
Employees use the Outlook integration and web portal to encrypt messages and attachments. “SendSafely allows us to encrypt either the attachments or the entire message, covering all our security needs. It integrates so well with Outlook that sending secure attachments is effortless.”
- Workflow 02Real-Time Collection
The contact center uses Dropzones to collect loan and insurance documents in real time. Members upload confidential files from email or chat. Previously it took 2-3 days, as members struggled with unfamiliar encryption platforms and messages caught in corporate filters.
- Workflow 03GAP Claims
The prior solution obfuscated case numbers in subject lines and broke on distribution groups, preventing automated processing by the insurer. With SendSafely, subject lines stay intact and agents in distribution groups open messages without separate accounts — claims now resolve in under a week.
- Workflow 04API Customization
The team leverages the SendSafely API for additional customization. “There’s so much flexibility in SendSafely. I can customize it beyond the standard out-of-the-box functionality.”
Efficiency members can feel.
Time Savings
GAP insurance processing fell from 2-3 months to less than one week; document collection moved from days to real time.
Flexibility
Outlook integration, Dropzones, and the API give the credit union options competitors could not match.
Return on Investment
Faster claim resolution means quicker financial processing for members and a better contact center experience.
“SendSafely solves problems that many financial institutions don’t even realize they have.”
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